Every Decision has a hidden cost. This is where you find it.Essays on strategy, positioning, consumer behaviour, AI, and the hidden costs of business decisions.
Aug 10, 2026
Customers don't experience your price as a number. They experience it as a signal.
Aug 7, 2026
Aug 3, 2026
Complexity compounds faster than headcount, processes, or good intentions.
Jul 31, 2026
Customers experience one journey, even when your teams operate like separate companies.
EXPLORE BY THEMES
On stories, meaning, and the ideas that shape how brands are remembered.
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On constraints, trade-offs and the real reasons things don't move.
On vanity metrics, busy work and the performance of being productive.
On noise, distraction and what gets lost in the pursuit of more.